Frequently Asked Questions

Yes. The gift recipient may exchange goods at any of our stores within 6 weeks of purchase. The packing slip or invoice will need to be provided and the goods must be in their original packaging and condition.

We operate a secure order process from start to finish, and all our deliveries are based on obtaining a signature at the time of delivery. Our courier drivers will not leave a parcel at your doorstep if no one is able to sign for it, they will leave a card to call.

We do not currently dispatch orders to addresses outside of New Zealand

Yes. Simply enter a message for the gift card along with the gift recipients name and delivery address and we'll do the rest.

Once your order has been received a confirmation email will be sent to you. You should expect to receive an email with a track and trace number once your order is picked and ready for dispatch.

No, we do not delivery to a P.O. Box address, as all our couriers are signature required.

Free delivery on orders of $80 or more.

All orders under $80 will incur a postage and handling fee of $6.50 which will appear on your order summary during the check-out process.

A packing slip is included, however no prices are visible on the packing slip.

Every purchase from the Goldmark online website comes beautifully packaged in an Goldmark box. Perfect for a gift or a treat for yourself.

Once we have received your order, we will email confirmation to you. Then once your order is picked and ready for dispatch, we will email you with a track and trace number which can be monitored through Courier Post.

At Goldmark, we proudly stand behind our product. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.

Your online purchase will come beautifully packaged in a Goldmark box - perfect for a gift or a treat for yourself.

Your order will be dispatched within 1-5 business days.

Goldmark accepts Visa and Mastercard for online purchases.

At Goldmark, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that item(s) are damaged in transit please Click here to view our Returns Policy.

Each of the products in the catalogue have 7 digit code next to them, type this in the search field and the item you are looking for will appear. If it does not appear this could be due to the item being sold out. For further assistance please contact your local Goldmark store during business hours.

Yes, simply add your gift card number into the checkout page.

Once purchased, a Goldmark Gift Card can be used immediately.

A Goldmark Gift Card is valid for use for 3 years from the date of purchase.

Gift Cards can be purchased in any denomination by visiting your nearest Goldmark store.

If you are purchasing a Gift Card online they are available in $50, $100 and $200 denominations

No. Your Goldmark Gift Card may be redeemed for Goldmark products and services only.

Yes, as long as you provide the Goldmark receipt or Exchange Card within 15 days of purchase AND the goods must be in an unworn and new condition.

We will then credit you with a new Goldmark Gift Card.

In the unlikely event that a product is faulty, we will meet our obligations under the Consumers Guarantees Act.

No, the available amount to spend is limited to the amount placed on the card. It does not have a line of credit.

The only cost to you, when purchasing a Goldmark Gift Card instore, is the amount you choose to place on the Gift Card, or a delivery cost if purchased online.

Goldmark Gift Cards are non refundable and cannot be redeemed for cash. Gift Cards can only be used to purchase products and services at any Goldmark store nationwide.

Yes, the great thing about a Goldmark Gift Card is that it can be topped up. Just visit one of our stores and present your card and a Sales Assistant will assist you to reload your card.

Goldmark Gift Cards can be purchased online or at any of our stores.

Yes. You can use multiple Gift Cards to make a purchase and you can also combine a Gift Card redemption with other forms of payment (e.g. cash or EFTPOS).

Yes. You can use multiple Gift Cards to make a purchase and you can also combine a Gift Card redemption with other forms of payment (e.g. credit card).

Gift Cards are available for purchase both in store and online.

You may visit one of our stores or email us on info@goldmark.net.nz and we will gladly answer any questions you may have.

The Goldmark Gift Card is a pre-paid card. The available amount to spend is limited to the amount placed on the card, initially at the time of purchasing. A Goldmark Gift Card is more convenient and more exciting than giving cash and has a top-up facility so the available amount to spend may be increased or added to.

Jewellery & Watch Care Guide

At Goldmark we stand by the quality of all the products we sell, however, it is still very important for our customers to care for their jewellery and watches so as to prevent accidental damage and premature aging.

Despite employing the highest quality production techniques and strong materials, jewellery is inherently delicate and normal wear and tear can often be mistaken for an issue with the craftsmanship of the item. Just like footwear and clothing, rough or regular wear can lead to irreparable damage, so please exercise caution and remove all jewellery before undertaking heavy and rigorous activities or exercise.

Listed below are some general care instructions for all jewellery, along with some more specific tips on keeping other specific types of jewellery and watches in good condition.

General Jewellery Care

• Remove all jewellery before sleeping, exercising or gardening to avoid unintentional damage
• Items should be stored separately to prevent scratching
• Non flexible items are best kept stored flat
• Direct contact with hairspray, perfumes and other chemicals may cause jewellery to discolour
• Special care is needed for hollow items, as they may dent under impact or pressure
• It is recommended that stone set jewellery is not worn while swimming, showering or washing hands
• It is recommended that you have your purchase professionally cleaned every year. If the item is stone set, the settings should also be examined at this time to prevent the loss of a precious stone. Please note that if the setting is pave with a number of small stones, the fine claws may wear down over time due to normal wear and tear. This wear and tear may result in stone/s falling out.
• Quality cleaning products are available from our stores, our sales team will be happy to advise which product is best for your item
• Pearls and Opals require extra care as extreme heat or knocks can chip the stone. Avoid liquid cleaners
• Some of our fashion pieces are delicate and not designed to be worn on a daily basis

Crystal Jewellery Care

Unlike precious stones, such as diamonds, which are set with metal claws to protect them, our lovely crystal jewellery is set in to a special resin. This gives our jewellery a wonderful sparkly look; however it does require special care.

In order to protect the sparkle and to keep your pieces looking as good as new, please follow these few simple guidelines:

Do not shower while wearing your crystal jewellery. Too much water may loosen the stones and may make them appear cloudy

Do not swim while wearing your jewellery. Any chlorine or chemicals may affect the shine. Perfumes, creams and some cosmetics could have a similar effect

Try not to wear your jewellery to bed as some pieces are delicate and damage could occur

Try not to wear too many pieces together to avoid any abrasion

Should your crystal jewellery require cleaning, use a soft cloth to polish the metal surfaces and not any jewellery cleaning solutions, as these could affect the lustre of the crystal and loosen the setting of the stones

Gold on Silver Jewellery Care

'9ct Gold on Silver' requires some level of care; wearing any piece of jewellery constantly or even daily may shorten the life span of the piece.

Things you should consider if you have purchased one of our gorgeous '9ct Gold on Silver' pieces:

Having a limited gold surface it is important to avoid scratching the piece of jewellery as with time the gold surface can wear off and the silver will show through

Hollow items may dent under impact or pressure, and should be treated with extra care

Remove all jewellery before sleeping to avoid accidental damage

Remove jewellery when bathing/showering

Remove jewellery when swimming as it can damage the piece:

• Swimming pools have chemicals (i.e. chlorine)
• Saltwater (i.e. ocean)

Direct contact with perfumes, deodorants and hairspray may cause discolouration

Clean the product using our Elite Jewellery Cleaner and/or the Elite Polishing Cloth. Do not use abrasive jewellery cleaners as these can be harmful to the jewellery

Do not use jewellery cleaning solutions on '9ct Gold on Silver' jewellery that are set with crystals or pearls as these could affect the lustre and loosen the setting of the stones. The Elite Polishing cloth can be used to polish them gently

Each piece of jewellery should be stored separately to avoid accidental damage. Non-flexible items should be laid flat when not being worn

'9ct Gold on Silver' jewellery can sometimes be repaired depending on the extent of the damage

'9ct Gold on Silver' jewellery cannot be altered (lengthened or shortened)

White Gold Jewellery Care

All our white gold jewellery is rhodium plated to enhance the white colour, which is a standard practice in the jewellery industry. The rhodium plating is a layer of rhodium that is electro plated over the white gold to enhance the white colour and shine of your jewellery. The rhodium plating can wear off over time and may require re-plating.

In order to keep your jewellery looking as good as new, all care should be taken not to damage the item in anyway.

When dressing and applying make-up, always put your jewellery on last. This avoids any thread catching on claws or clasps which may damage them. Make-up and perfume can be acidic and this acid could affect the lustre of your white gold jewellery

Remove your white gold jewellery when doing housework so as not to expose your jewellery to harsh chemicals. Chlorine-based detergents, and the like, can have a damaging effect on white gold over time. Don't wear your white gold jewellery while taking a shower or swimming due to traces of chlorine and salt in the water

When storing your white gold jewellery, if possible, keep your items separate to your other jewellery to avoid scratching and in a soft pouch to help protect it from any oxidization

Care should be taken when cleaning your white gold jewellery. A soft cloth should be all that is needed as any cleaning solutions can be too harsh and may shorten the life of rhodium plating.

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