Frequently Asked Questions
What is Afterpay?
How do I use Afterpay?
Does it cost any more to use Afterpay?
What spending limits apply?
What if I want to return the goods I have purchased for a refund?
What cards does Afterpay accept?
Want more information on Afterpay?
Do you provide a gift exchange service?
Can the courier leave my parcel on my door step if I am not home?
Can I have goods sent to an overseas address?
Can I purchase goods and send them to someone as a gift?
How do I know what the status is of my order?
Can you deliver to a P.O. Box address?
How much does delivery cost?
What paperwork is included when sending goods to a gift recipient?
How does my jewellery arrive?
How do I know what the status is of my order?
How do I return something I have purchased online?
How does my jewellery arrive?
How long will it take for my order to arrive?
What credit cards do you accept for online purchases?
What do I do if the item is damaged when it arrives?
How do I find the product online that I have seen in the latest catalogue?
I have an Goldmark Gift Card. Can I use it to purchase goods online?
Can a Goldmark Gift Card be used immediately after purchasing?
Does my Goldmark Gift Card expire?
Are Goldmark Gift Cards sold in specific denominations?
Can I redeem my Goldmark Gift Card for cash?
Can I return a product that was purchased using a Goldmark Gift card?
Yes, as long as you provide the Goldmark receipt or Exchange Card within 15 days of purchase AND the goods must be in an unworn and new condition.
We will then credit you with a new Goldmark Gift Card.
In the unlikely event that a product is faulty, we will meet our obligations under the Consumers Guarantees Act.
Is the Goldmark Gift Card like a credit card?
What is the cost of purchasing an Goldmark Gift Card?
What is the return policy on a Goldmark Gift Card?
Can I add to the balance on my Goldmark Gift Card?
Where can I buy a Goldmark Gift Card?
Can I use more than one Goldmark Gift Card to make a purchase?
Do I have to spend the exact amount on my Goldmark Gift Card?
Who do I contact with questions about a Goldmark Gift Card?
What is a Goldmark Gift Card?
How do I care for my Jewellery?
How do I care for my Crystal Jewellery?
How do I care for my Gold on Silver Jewellery?
How do I care for my White Gold Jewellery?
Do you pass my details onto anyone else?
What if I no longer wish to be a member?
Can I still be a member and not receive emails?
How do I change my details?
How do I become a member?
What benefits do I receive if I become a member?
What do I do if I have forgotten my password?