Frequently Asked Questions

Afterpay offers simple and affordable instalment plans for shoppers. Afterpay allows you to purchase in four equal instalments, due every 2 weeks. There is no additional cost to use Afterpay so long as you pay on time. All of your payments are interest free.

For example, if you purchase an item for $200, you pay 4 instalments of $50.

Simply shop online and check out as normal. When checking out you can choose Afterpay as your payment method and you will be directed to the Afterpay website, where new customers will need to register and provide their debit/credit card details. Returning Afterpay customers will need to log in to finalise their payment.

No. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments.

Online orders over $100 and under $1000 can be paid for using Afterpay, although Afterpay also applies personal order and account limits. These personal and account limits may mean that the full value of your purchase cannot be paid via Afterpay and the balance will need to be paid for using an alternative payment method.

Personal and account limits start low for customers new to Afterpay and increase as repayment history with Afterpay is positive.

At Goldmark, we proudly stand behind our product. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.

Afterpay only accepts Mastercard and Visa debit/credit cards issued in New Zealand.

For more detailed information on Afterpay and to view the Afterpay terms and conditions visit www.afterpay.com

Yes. The gift recipient may exchange goods at any of our stores within 14 days of purchase. The packing slip or invoice will need to be provided and the goods must be in their original packaging and condition.

We operate a secure order process from start to finish, and all our deliveries are based on obtaining a signature at the time of delivery. Our courier drivers will not leave a parcel at your doorstep if no one is able to sign for it, they will leave a card to call.

We do not currently dispatch orders to addresses outside of New Zealand

Yes. Simply enter a message for the gift card along with the gift recipients name and delivery address and we'll do the rest.

Once your order has been received a confirmation email will be sent to you. You should expect to receive an email with a track and trace number once your order is picked and ready for dispatch.

No, we do not delivery to a P.O. Box address, as all our couriers are signature required.

Free delivery on orders of $80 or more.

All orders under $80 will incur a postage and handling fee of $6.50 which will appear on your order summary during the check-out process.

A packing slip is included, however no prices are visible on the packing slip.

Every purchase from the Goldmark online website comes beautifully packaged in an Goldmark box. Perfect for a gift or a treat for yourself.

Once we have received your order, we will email confirmation to you. Then once your order is picked and ready for dispatch, we will email you with a track and trace number which can be monitored through Courier Post.

At Goldmark, we proudly stand behind our product. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.

Your online purchase will come beautifully packaged in a Goldmark box - perfect for a gift or a treat for yourself.

Your order will be dispatched within 1-5 business days.

Goldmark accepts Visa and Mastercard for online purchases.

At Goldmark, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that item(s) are damaged in transit please Click here to view our Returns Policy.

Each of the products in the catalogue have 7 digit code next to them, type this in the search field and the item you are looking for will appear. If it does not appear this could be due to the item being sold out. For further assistance please contact your local Goldmark store during business hours.

Yes, simply add your gift card number into the checkout page.

Once purchased, a Goldmark Gift Card can be used immediately.

A Goldmark Gift Card is valid for use for 3 years from the date of purchase.

Gift Cards can be purchased in any denomination by visiting your nearest Goldmark store.

If you are purchasing a Gift Card online they are available in $50, $100 and $200 denominations

No. Your Goldmark Gift Card may be redeemed for Goldmark products and services only.

Yes, as long as you provide the Goldmark receipt or Exchange Card within 15 days of purchase AND the goods must be in an unworn and new condition.

We will then credit you with a new Goldmark Gift Card.

In the unlikely event that a product is faulty, we will meet our obligations under the Consumers Guarantees Act.

No, the available amount to spend is limited to the amount placed on the card. It does not have a line of credit.

The only cost to you, when purchasing a Goldmark Gift Card instore, is the amount you choose to place on the Gift Card, or a delivery cost if purchased online.

Goldmark Gift Cards are non refundable and cannot be redeemed for cash. Gift Cards can only be used to purchase products and services at any Goldmark store nationwide.

Yes, the great thing about a Goldmark Gift Card is that it can be topped up. Just visit one of our stores and present your card and a Sales Assistant will assist you to reload your card.

Goldmark Gift Cards can be purchased online or at any of our stores.

Yes. You can use multiple Gift Cards to make a purchase and you can also combine a Gift Card redemption with other forms of payment (e.g. cash or EFTPOS).

Yes. You can use multiple Gift Cards to make a purchase and you can also combine a Gift Card redemption with other forms of payment (e.g. credit card).

Gift Cards are available for purchase both in store and online.

You may visit one of our stores or email us on info@goldmark.net.nz and we will gladly answer any questions you may have.

The Goldmark Gift Card is a pre-paid card. The available amount to spend is limited to the amount placed on the card, initially at the time of purchasing. A Goldmark Gift Card is more convenient and more exciting than giving cash and has a top-up facility so the available amount to spend may be increased or added to.

Your privacy is important to us. The details you provide us will be held confidentially, and may be used to send offers we think may be of interest to you. You may email us at info@goldmark.net.nz to change your details or to be removed from our mailing list.

You can easily unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails.

You can change your details on-line or in store.

You can change your details on-line or in store.

It's easy to become a member by simply entering your details online.

You will get an email notice of sales, specials and promotions, catalogue releases and special birthday treats (make sure we have your month of birth!).

We can send you a reminder of your password to you by email. Click here if you have forgotten your password.