Question 1

What is Afterpay?

Accepted Answer

Afterpay offers simple and affordable instalment plans for shoppers. Afterpay allows you to purchase in four equal instalments, due every 2 weeks. There is no additional cost to use Afterpay so long as you pay on time.

For example, if you purchase an item for $200, you pay 4 instalments of $50.

Question 2

How do I use Afterpay?

Accepted Answer

Simply shop online and check out as normal. When checking out you can choose Afterpay as your payment method and you will be directed to the Afterpay website, where new customers will need to register and provide their debit/credit card details. Returning Afterpay customers will need to log in to finalise their payment.

Question 3

Does it cost any more to use Afterpay?

Accepted Answer

No. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments.

Question 4

What spending limits apply?

Accepted Answer

Online orders over $100 and under $1000 can be paid for using Afterpay, although Afterpay also applies personal order and account limits. These personal and account limits may mean that the full value of your purchase cannot be paid via Afterpay and the balance will need to be paid for using an alternative payment method.

Personal and account limits start low for customers new to Afterpay and increase as repayment history with Afterpay is positive.

Question 5

What if I want to return the goods I have purchased for a refund?

Accepted Answer

At Goldmark, we proudly stand behind our product. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.

Question 6

What cards does Afterpay accept?

Accepted Answer

Afterpay only accepts Mastercard and Visa debit/credit cards issued in New Zealand.

Question 7

Want more information on Afterpay?

Accepted Answer

For more detailed information on Afterpay and to view the Afterpay terms and conditions visit www.afterpay.com

Question 8

Do you provide a gift exchange service?

Accepted Answer

Yes. The gift recipient may exchange goods at any of our stores within 6 weeks of purchase. The packing slip or invoice will need to be provided and the goods must be in their original packaging and condition.

Question 9

Can the courier leave my parcel on my door step if I am not home?

Accepted Answer

We operate a secure order process from start to finish, and all our deliveries are based on obtaining a signature at the time of delivery.  Our courier drivers will not leave a parcel at your doorstep if no one is able to sign for it, they will leave a card to call.

Question 10

Can I have goods sent to an overseas address?

Accepted Answer

We do not currently dispatch orders to addresses outside of New Zealand

Question 11

Can I purchase goods and send them to someone as a gift?

Accepted Answer

Yes. Simply enter a message for the gift card along with the gift recipients name and delivery address and we'll do the rest.

Question 12

How do I know what the status is of my order?

Accepted Answer

Once your order has been received a confirmation email will be sent to you. You should expect to receive an email with a track and trace number once your order is picked and ready for dispatch.

Question 13

Can you deliver to a P.O. Box address?

Accepted Answer

No, we do not delivery to a P.O. Box address, as all our couriers are signature required.

Question 14

How much does delivery cost?

Accepted Answer

Free delivery on orders of $80 or more.

All orders under $80 will incur a postage and handling fee of $6.50 which will appear on your order summary during the check-out process.

Question 15

What paperwork is included when sending goods to a gift recipient?

Accepted Answer

A packing slip is included, however no prices are visible on the packing slip.

Question 16

How does my jewellery arrive?

Accepted Answer

Every purchase from the Goldmark online website comes beautifully packaged in an Goldmark box. Perfect for a gift or a treat for yourself.

Question 17

How do I know what the status is of my order?

Accepted Answer

Once we have received your order, we will email confirmation to you. Then once your order is picked and ready for dispatch, we will email you with a track and trace number which can be monitored through Courier Post.

Question 18

How do I return something I have purchased online?

Accepted Answer

At Goldmark, we proudly stand behind our product. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.

Question 19

How does my jewellery arrive?

Accepted Answer

Your online purchase will come beautifully packaged in a Goldmark box - perfect for a gift or a treat for yourself.

Question 20

How long will it take for my order to arrive?

Accepted Answer

Your order will be dispatched within 1-5 business days.

Question 21

What credit cards do you accept for online purchases?

Accepted Answer

Goldmark accepts Visa and Mastercard for online purchases.

Question 22

What do I do if the item is damaged when it arrives?

Accepted Answer

At Goldmark, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that item(s) are damaged in transit please Click here to view our Returns Policy.

Question 23

How do I find the product online that I have seen in the latest catalogue?

Accepted Answer

Each of the products in the catalogue have 7 digit code next to them, type this in the search field and the item you are looking for will appear. If it does not appear this could be due to the item being sold out. For further assistance please contact your local Goldmark store during business hours.

Question 24

I have an Goldmark Gift Card. Can I use it to purchase goods online?

Accepted Answer

Yes, simply add your gift card number into the checkout page.

Question 25

Can a Goldmark Gift Card be used immediately after purchasing?

Accepted Answer

Once purchased, a Goldmark Gift Card can be used immediately.

Question 26

Does my Goldmark Gift Card expire?

Accepted Answer

A Goldmark Gift Card is valid for use for 3 years from the date of purchase.

Question 27

Are Goldmark Gift Cards sold in specific denominations?

Accepted Answer

Gift Cards can be purchased in any denomination by visiting your nearest Goldmark store.

If you are purchasing a Gift Card online they are available in $50, $100 and $200 denominations

Question 28

Can I redeem my Goldmark Gift Card for cash?

Accepted Answer

No. Your Goldmark Gift Card may be redeemed for Goldmark products and services only.

Question 29

Can I return a product that was purchased using a Goldmark Gift card?

Accepted Answer

Yes, as long as you provide the Goldmark receipt or Exchange Card within 15 days of purchase AND the goods must be in an unworn and new condition.

We will then credit you with a new Goldmark Gift Card.

In the unlikely event that a product is faulty, we will meet our obligations under the Consumers Guarantees Act.

Question 30

Is the Goldmark Gift Card like a credit card?

Accepted Answer

No, the available amount to spend is limited to the amount placed on the card. It does not have a line of credit.

Question 31

What is the cost of purchasing an Goldmark Gift Card?

Accepted Answer

The only cost to you, when purchasing a Goldmark Gift Card instore, is the amount you choose to place on the Gift Card, or a delivery cost if purchased online.

Question 32

What is the return policy on a Goldmark Gift Card?

Accepted Answer

Goldmark Gift Cards are non refundable and cannot be redeemed for cash. Gift Cards can only be used to purchase products and services at any Goldmark store nationwide.

Question 33

Can I add to the balance on my Goldmark Gift Card?

Accepted Answer

Yes, the great thing about a Goldmark Gift Card is that it can be topped up. Just visit one of our stores and present your card and a Sales Assistant will assist you to reload your card.

Question 34

Where can I buy a Goldmark Gift Card?

Accepted Answer

Goldmark Gift Cards can be purchased online or at any of our stores.

Question 35

Can I use more than one Goldmark Gift Card to make a purchase?

Accepted Answer

Yes. You can use multiple Gift Cards to make a purchase and you can also combine a Gift Card redemption with other forms of payment (e.g. cash or EFTPOS).

Question 36

Do I have to spend the exact amount on my Goldmark Gift Card?

Accepted Answer

Yes. You can use multiple Gift Cards to make a purchase and you can also combine a Gift Card redemption with other forms of payment (e.g. credit card).

Gift Cards are available for purchase both in store and online.

Question 37

Who do I contact with questions about a Goldmark Gift Card?

Accepted Answer

You may visit one of our stores or email us on info@goldmark.net.nz and we will gladly answer any questions you may have.

Question 38

What is a Goldmark Gift Card?

Accepted Answer

The Goldmark Gift Card is a pre-paid card. The available amount to spend is limited to the amount placed on the card, initially at the time of purchasing. A Goldmark Gift Card is more convenient and more exciting than giving cash and has a top-up facility so the available amount to spend may be increased or added to.

Question 39

How do I care for my Jewellery?

Accepted Answer

Jewellery & Watch Care Guide

At Goldmark we stand by the quality of all the products we sell, however, it is still very important for our customers to care for their jewellery and watches so as to prevent accidental damage and premature aging.

Despite employing the highest quality production techniques and strong materials, jewellery is inherently delicate and normal wear and tear can often be mistaken for an issue with the craftsmanship of the item. Just like footwear and clothing, rough or regular wear can lead to irreparable damage, so please exercise caution and remove all jewellery before undertaking heavy and rigorous activities or exercise.

Listed below are some general care instructions for all jewellery, along with some more specific tips on keeping other specific types of jewellery and watches in good condition.

General Jewellery Care

Remove all jewellery before sleeping, exercising or gardening to avoid unintentional damage
Items should be stored separately to prevent scratching
Non flexible items are best kept stored flat
Direct contact with hairspray, perfumes and other chemicals may cause jewellery to discolour
Special care is needed for hollow items, as they may dent under impact or pressure
It is recommended that stone set jewellery is not worn while swimming, showering or washing hands
It is recommended that you have your purchase professionally cleaned every year. If the item is stone set, the settings should also be examined at this time to prevent the loss of a precious stone. Please note that if the setting is pave with a number of small stones, the fine claws may wear down over time due to normal wear and tear. This wear and tear may result in stone/s falling out.
Quality cleaning products are available from our stores, our sales team will be happy to advise which product is best for your item
Pearls and Opals require extra care as extreme heat or knocks can chip the stone. Avoid liquid cleaners
Some of our fashion pieces are delicate and not designed to be worn on a daily basis

Question 40

How do I care for my Crystal Jewellery?

Accepted Answer

Crystal Jewellery Care

Unlike precious stones, such as diamonds, which are set with metal claws to protect them, our lovely crystal jewellery is set in to a special resin. This gives our jewellery a wonderful sparkly look; however it does require special care.

In order to protect the sparkle and to keep your pieces looking as good as new, please follow these few simple guidelines:

Do not shower while wearing your crystal jewellery. Too much water may loosen the stones and may make them appear cloudy
Do not swim while wearing your jewellery. Any chlorine or chemicals may affect the shine. Perfumes, creams and some cosmetics could have a similar effect
Try not to wear your jewellery to bed as some pieces are delicate and damage could occur
Try not to wear too many pieces together to avoid any abrasion
Should your crystal jewellery require cleaning, use a soft cloth to polish the metal surfaces and not any jewellery cleaning solutions, as these could affect the lustre of the crystal and loosen the setting of the stones

Question 41

How do I care for my Gold on Silver Jewellery?

Accepted Answer

Gold on Silver Jewellery Care

'9ct Gold on Silver' requires some level of care; wearing any piece of jewellery constantly or even daily may shorten the life span of the piece.

Things you should consider if you have purchased one of our gorgeous '9ct Gold on Silver' pieces:

Having a limited gold surface it is important to avoid scratching the piece of jewellery as with time the gold surface can wear off and the silver will show through
Hollow items may dent under impact or pressure, and should be treated with extra care
Remove all jewellery before sleeping to avoid accidental damage
Remove jewellery when bathing/showering
Remove jewellery when swimming as it can damage the piece:
- Swimming pools have chemicals (i.e. chlorine)
- Saltwater (i.e. ocean)
Direct contact with perfumes, deodorants and hairspray may cause discolouration
Clean the product using our Elite Jewellery Cleaner and/or the Elite Polishing Cloth. Do not use abrasive jewellery cleaners as these can be harmful to the jewellery
Do not use jewellery cleaning solutions on '9ct Gold on Silver' jewellery that are set with crystals or pearls as these could affect the lustre and loosen the setting of the stones. The Elite Polishing cloth can be used to polish them gently
Each piece of jewellery should be stored separately to avoid accidental damage. Non-flexible items should be laid flat when not being worn
'9ct Gold on Silver' jewellery can sometimes be repaired depending on the extent of the damage
'9ct Gold on Silver' jewellery cannot be altered (lengthened or shortened)

Question 42

How do I care for my White Gold Jewellery?

Accepted Answer

White Gold Jewellery Care

All our white gold jewellery is rhodium plated to enhance the white colour, which is a standard practice in the jewellery industry. The rhodium plating is a layer of rhodium that is electro plated over the white gold to enhance the white colour and shine of your jewellery. The rhodium plating can wear off over time and may require re-plating.

In order to keep your jewellery looking as good as new, all care should be taken not to damage the item in anyway.

When dressing and applying make-up, always put your jewellery on last. This avoids any thread catching on claws or clasps which may damage them. Make-up and perfume can be acidic and this acid could affect the lustre of your white gold jewellery
Remove your white gold jewellery when doing housework so as not to expose your jewellery to harsh chemicals. Chlorine-based detergents, and the like, can have a damaging effect on white gold over time. Don't wear your white gold jewellery while taking a shower or swimming due to traces of chlorine and salt in the water
When storing your white gold jewellery, if possible, keep your items separate to your other jewellery to avoid scratching and in a soft pouch to help protect it from any oxidization
Care should be taken when cleaning your white gold jewellery. A soft cloth should be all that is needed as any cleaning solutions can be too harsh and may shorten the life of rhodium plating.

Question 43

Do you pass my details onto anyone else?

Accepted Answer

Your privacy is important to us. The details you provide us will be held confidentially, and may be used to send offers we think may be of interest to you. You may email us at info@goldmark.net.nz to change your details or to be removed from our mailing list.

Question 44

What if I no longer wish to be a member?

Accepted Answer

You can easily unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails.

Question 45

Can I still be a member and not receive emails?

Accepted Answer

You can change your details on-line or in store.

Question 46

How do I change my details?

Accepted Answer

You can change your details on-line or in store.

Question 47

How do I become a member?

Accepted Answer

It's easy to become a member by simply entering your details online.

Question 48

What benefits do I receive if I become a member?

Accepted Answer

You will get an email notice of sales, specials and promotions, catalogue releases and special birthday treats (make sure we have your month of birth!).

Question 49

What do I do if I have forgotten my password?

Accepted Answer

We can send you a reminder of your password to you by email. Click here if you have forgotten your password.

Frequently Asked Questions