Frequently Asked Questions
What is Afterpay?
How do I use Afterpay?
Does it cost any more to use Afterpay?
What spending limits apply?
What if I want to return the goods I have purchased for a refund?
What cards does Afterpay accept?
Want more information on Afterpay?
Do you provide a gift exchange service?
Can the courier leave my parcel on my door step if I am not home?
Can I have goods sent to an overseas address?
Can I purchase goods and send them to someone as a gift?
How do I know what the status is of my order?
Can you deliver to a P.O. Box address?
How much does delivery cost?
What paperwork is included when sending goods to a gift recipient?
How does my jewellery arrive?
How do I know what the status is of my order?
How do I return something I have purchased online?
How does my jewellery arrive?
How long will it take for my order to arrive?
What credit cards do you accept for online purchases?
What do I do if the item is damaged when it arrives?
How do I find the product online that I have seen in the latest catalogue?
I have an Goldmark Gift Card. Can I use it to purchase goods online?
Can a Goldmark Gift Card be used immediately after purchasing?
Does my Goldmark Gift Card expire?
Are Goldmark Gift Cards sold in specific denominations?
Can I redeem my Goldmark Gift Card for cash?
Can I return a product that was purchased using a Goldmark Gift card?
Is the Goldmark Gift Card like a credit card?
What is the cost of purchasing an Goldmark Gift Card?
What is the return policy on a Goldmark Gift Card?
Can I add to the balance on my Goldmark Gift Card?
Where can I buy a Goldmark Gift Card?
Can I use more than one Goldmark Gift Card to make a purchase?
Do I have to spend the exact amount on my Goldmark Gift Card?
Who do I contact with questions about a Goldmark Gift Card?
What is a Goldmark Gift Card?
How do I care for my Jewellery?
How do I care for my Crystal Jewellery?
How do I care for my Gold on Silver Jewellery?
How do I care for my White Gold Jewellery?
Do you pass my details onto anyone else?
What if I no longer wish to be a member?
Can I still be a member and not receive emails?
How do I change my details?
How do I become a member?
What benefits do I receive if I become a member?
You will get an email notice of sales, specials and promotions, catalogue releases and special birthday treats (make sure we have your month of birth!).
What do I do if I have forgotten my password?